Welcome to our customer service, we are here to help you. Below you will find useful information. If you have any further enquiries please dial: + 46 709 450 021 or send us an email: email@example.com
Terms and conditions
1. TERMS OF SERVICE
The following terms and conditions shall govern the sale by The White Briefs and the buyer. By placing orders with thewhitebriefs.com, it is deemed that you have read, understood and agreed to our Terms & Conditions. If you find any subject in the Terms & Conditions not acceptable, please contact The White Briefs before placing your order.
2. PRICES & VAT
All prices are retail prices and are stated in SEK but can be changed to reflect a different currency (USD,EURO). Prices are displayed both inclusive of Swedish VAT and without Swedish VAT for our Non-EU customers. Prices do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country. If you are a Non-EU customer/resident, The White Briefs does not charge VAT tax or any other taxes on your purchase. If you are a resident of any EU country, we do charge a Swedish VAT tax on our products. We retain the right to adjust the prices at any items that are incorrectly priced without prior notice. As customs policies vary by country, we cannot anticipate what these charges will be and therefore The White Briefs will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased The White Briefs products reaches your country.
We accept most major credit cards; Eurocard, Mastercard, Visa and American Express. You can also pay through Paypal.
All purchased goods are shipped with Fedex outside Sweden and DHL within Sweden. When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order on www.fedex.com or www.dhl.se. All delivery times are estimated depending on the carrier.
5. DELIVERY TIME & CHARGES
Timely delivery is based on the condition that the courier keeps day-to-day delivery schedules. The White Briefs will not be held responsible for delays with the couriers. All delivery estimates are based upon Working/Business days.
Shipping times vary based upon selection:
Standard: 3-7 days, shipping cost 12 euro
International (Standard outside EU): 3-7 days, shipping cost 25 euro
Delivery is free on all orders exceeding €150.
*All Shipping rates are subject to change based upon country
*FREE SHIPPING rate is based on SUBTOTAL PRICE (before taxes are applied).
6. HOW TO ORDER
1. Find the item you want to purchase
2. Add the item to your shopping bag by simply clicking 'Add to bag'
3. Then, continue shopping if you want to purchase more items or browse. The number beside the 'Shopping Bag' in the top left corner of the screen indicates how many products you have in your bag.
4. When you are ready to make a purchase, go to your 'Shopping Bag' located at the top of the page. Adjust the quantity by typing in the number of products desired, or ‘Remove' an item by clicking ‘Remove' located next to the price, then click ‘Update'. After, tick the box to indicate you agree with with Terms and Conditions before you go on. Always check that the items in you cart are the exact products (style, colour, amount), which you wish to buy.
5. Proceed to checkout by providing your shipping and billing information. If you choose to login, the shop will automatically remember your details for all future shopping at thewhitebriefs.com. If not, select ‘Continue as guest', in which case, thewhitebriefs.com will not remember any details.
6. Confirm the order by clicking 'Continue to Next Step', where you will have the opportunity to choose which delivery service you require (standard or express). Complete your purchase by entering you credit-card information and click 'Complete my purchase'. If you have reached this page before you are ready to check out, click ‘return to store’.
*Your order is not submitted until you click 'Complete my purchase'. If you leave the page prior to this action, the transaction will not take place.
The system will open a window to tell you that your order has been placed successfully. Shortly after placing your order, an Order Confirmation will be sent to the email you have specified during the checkout process. When the items are shipped from thewhitebriefs.com, you will receive an email with shipping information (tracking number) for the items purchased. By approving The White Briefs Terms & Conditions and confirming your order, you are entering into a binding agreement. When your order has been received, you will receive an automatically generated e-mail order confirmation.
All products found on thewhitebriefs.com are currently in stock unless the product is marked 'Out of Stock'. We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of order, we will contact you and give you the opportunity to cancel the order.
8. COLOUR OF PRODUCTS & MATERIALS
The colours of products seen on thewhitebriefs.com will depend on the monitor from which it is viewed and can vary depending on the monitor. Therefore the colour seen on the monitor can vary from the accurate colour of the product. Please note that we have tried as accurately as possible to display the colours of the textile.
All sizes on any product viewed on thewhitebriefs.com are external sizes measured in cm.
10. FORCE MAJEURE
We have the right to assert force majeure in the event of strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.
11. RIGHT OF WITHDRAWAL
All products purchased from thewhitebriefs.com have a 14 day return period from the date received by the customer. If for any reason you are unsatisfied with your purchase, simply return the goods in their original packaged condition. Only after the returned items have been received and approved by The White Briefs will the amount of the purchase price be refunded to the purchaser’s account. Return shipping costs are the returner’s responsibility.
12. CLAIMS & RETURN OF GOODS
Please contact our Customer service by email: firstname.lastname@example.org we will be happy to help you. Address for returns:
Hogenes Warehousing BV
C/O THE WHITE BRIEFS
2404 HH Alphen aan den Rijn
If for any reason you are unsatisfied with your purchase or wish to return the product because of a claim, simply return the item to us in its original packaging within 14 days of receipt. To be eligible for a return, your item must be unused and in the original condition that you received it with original packaging. Ship the item you want to return with the original invoice. Please note that we do not accept returns on underwear (panties, briefs, trunks) for hygienic reasons. We recommend shipping the goods with a courier service that is easily tracked as the sender incurs the return shipping expenses. Returned products are sender's responsibility until it reaches our warehouse. We will process returns shortly after receiving the package and notify you of further procedure via email. All returned products are examined and controlled by The White Briefs. Once your returned item has successfully been approved and received by The White Briefs , the purchase price will be refunded to your account (taxes, customs, duties etc, which have been added after the purchase was made at thewhitebriefs.com will not be refunded nor will the shipping costs). Please note that we do not accept packages sent by COD (Cash on Delivery).
If for any reason you wish to raise a claim on a purchased item, please return the item to us with relevant details you can include about the claim. The original invoice must always be included to confirm that the return is within this the allotted timeframe. All goods are your responsibility until they reach our warehouse. We will examine your claim, and determine if it is due to: Natural Wear and Tear, Improper Use, Third-Party Interference, Natural Disasters, or damage unrelated to production or quality, in which case we will not replace or fix. If applicable, we will offer to fix the claim or replace it with a new product if it is in stock. Please note that packages can take up to 21 days to be delivered. Refunds can take up to 30 days to appear depending on your bank or card issuer.
* We will not accept the returned product if the sender does not pay for shipping costs. Please note that if purchased products are returned to The White Briefs with complaints it must also be accompanied with the original invoice. In case of complaints, please contact: email@example.com
13. PRIVACY STATEMENT
The White Briefs takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. All personal data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server protected by a firewall.Your credit card information is encrypted using secure socket layer technology (SSL) -and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry approved security precautions.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, contact us: firstname.lastname@example.org
14. IMPORT DUTY
If you order Goods from our site for delivery outside the EU they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws. Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.
We will not accept the returned product if the sender does not pay for shipping costs. Please note that if purchased products are returned to The White Briefs with complaints it must also be accompanied with the original invoice. In case of complaints, please contact: email@example.com
Copyright, Trademark, and Other Intellectual Property protection This Site as a whole, and all material on this site, is protected by copyright, trademark, and other intellectual property rights. www.thewhitebriefs.com is registered domain owned by The White Briefs AB, being registered in the Swedish Register under the number SE556795376401, a Company incorporated under the laws of Sweden.