Terms of sale

Last updated: October 2026.

These terms apply when you buy from The White Briefs on www.thewhitebriefs.com as a consumer. They never limit the rights mandatory consumer law gives you.

1. Who you buy from

The White Briefs is run by TWB AB, a Swedish limited company. Company registration number: 559471-6986 VAT number: SE559471698601 Address: TWB AB, Mejselgatan 3, 211 20 Malmö, Sweden Email: customerservice@thewhitebriefs.com

Customer service is by email only.

2. Ordering

Put the items you want in the bag and go to the checkout. There you enter your email and delivery address, choose delivery and payment, and see the total price, including VAT and shipping, before you confirm. Your order is binding when you complete the payment in the checkout.

The checkout and payment are run by Shopify on checkout.thewhitebriefs.com. We email you an order confirmation as soon as the order is placed. It lists what you ordered and what you paid, and is your receipt.

If an item turns out not to be available after all, we tell you by email and refund what you paid for it without delay.

3. Prices and payment

Prices are shown in Swedish kronor (SEK) when you shop from Sweden, in the local currency in Denmark, the United Kingdom, Switzerland, the United States, Canada, Australia, Japan and South Korea, and in euro (EUR) in all other countries. The country is chosen from where you are and can be changed at the bottom of every page. In EU countries, prices include the VAT of your country. For Japan, Norway, Switzerland, the United Kingdom and the United States, duties and import taxes are included in the price. For other countries outside the EU, prices do not include local duties and import VAT, which you pay on delivery (see section 4). Shipping is added in the checkout, where you see the total before you pay.

You pay in the checkout by card (Visa, Mastercard, American Express), Klarna, PayPal, Apple Pay, Google Pay or Shop Pay. The checkout shows the methods available in your country. Payments are handled by Shopify and the payment provider you choose; we never see your full card details.

4. Delivery

We ship every working day: Monday to Friday, except Swedish public holidays. Orders placed on a working day before 11:00 Swedish time are shipped the same day; orders placed later, at the weekend or on a public holiday, are shipped on the next working day. When your order ships, you get an email with a link to track the parcel.

We deliver to all EU countries, Norway, Switzerland, the United Kingdom, the United States, Canada, Australia, Japan, South Korea, Singapore and Hong Kong. Parcels go with PostNord within Sweden and with UPS to all other countries.

Sweden: delivery to a PostNord service point is free; home delivery costs 100 SEK. Other countries: delivery to a UPS service point costs 8 EUR and is free on orders of 200 EUR or more; home delivery costs 10 EUR.

Within Sweden and the rest of the EU, delivery takes 2–3 working days from shipping, and outside the EU 4–6 working days.

Within the EU there are no duties or import VAT to pay on delivery. Orders to Japan, Norway, Switzerland, the United Kingdom and the United States are delivered duty paid (DDP): duties and import taxes are included in the price, and there is nothing to pay on delivery. Orders to other countries outside the EU are delivered without duties paid (DAP): local duties and import VAT are not included in the price, and you pay them to the carrier or customs on delivery.

The goods are your responsibility from when you receive them. Check the parcel when it arrives and tell us as soon as you can if something is damaged or missing. If your parcel is late, email us. If an order is not delivered within 30 days, or within the time we agreed, you have the rights the law gives you, including to cancel the purchase.

5. Right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. The 14 days start on the day you, or someone you name other than the carrier, receive the goods. If an order arrives in several parcels, they start on the day you receive the last one.

You can withdraw in two ways: Online: the link Withdraw from your purchase at the bottom of every page opens our withdrawal form (www.thewhitebriefs.com/returns). Enter your name, the order number and the email address you ordered with, check what you have entered and press Confirm withdrawal. We email you a receipt right away with what you sent and the date and time we received it. By email: send a clear statement that you withdraw from the purchase to customerservice@thewhitebriefs.com, for example with the model withdrawal form below. You are in time if you send your withdrawal before the 14 days have passed.

You may unpack and try on the goods as you would in a shop. Underwear (briefs, trunks, boxer shorts and panties) should not be tried on: underwear that has been tried on has lost its value for hygiene reasons, and we may deduct that reduced value from the refund.

If you handle an item more than needed to see what it is, how it fits and how it works, and it has lost value because of that, we may deduct the loss of value from the refund.

Send the goods back without undue delay and at the latest 14 days after you told us that you withdraw. The return address is TWB AB, Mejselgatan 3, 211 20 Malmö, Sweden. Returns within Sweden are free: use the pre-printed PostNord return label that comes in your parcel and hand the parcel in at a PostNord service point. Returns from outside Sweden: we send you a return label and deduct 8 € (or the equivalent in your currency) for it from your refund. No other fee is deducted.

We refund everything you paid, including the cost of standard delivery, within 14 days of the day we received your withdrawal. If you chose a more expensive delivery than our standard one, we refund the cost of standard delivery only. If you keep part of the order, the delivery cost is not refunded. We may wait with the refund until we have received the goods or you have shown that you have sent them, whichever comes first. The refund is made to the payment method you used, at no cost to you.

6. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: TWB AB, Mejselgatan 3, 211 20 Malmö, Sweden, customerservice@thewhitebriefs.com — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*), — Ordered on (*)/received on (*), — Name of consumer(s), — Address of consumer(s), — Signature of consumer(s) (only if this form is notified on paper), — Date (*) Delete as appropriate.

7. Exchanges and store credit

Within the same 14 days, and on the same terms as a withdrawal (section 5), you can choose another size or store credit instead of money back. There is no separate return period beside the right of withdrawal.

Exchange: in the form behind Withdraw from your purchase, choose Exchange for another size and pick the new size of the same product and colour. The exchange is free of charge, also from outside Sweden: we send the new size at once, and you send the item back as the email describes.

Store credit: where the form offers it, you can choose store credit worth 10 % more than the refund. We email it to you as a gift card when the items have reached us and the return is approved.

Faulty items are not a withdrawal: see section 8.

8. Complaints

If an item is faulty, you have the right to complain under the Swedish Consumer Sales Act (konsumentköplagen). You can complain about a fault that existed when you received the item for three years from the day you received it. A fault that shows within two years of delivery is presumed to have existed then, unless we show otherwise. Tell us within a reasonable time after you noticed the fault; a complaint made within two months is always in time.

Email customerservice@thewhitebriefs.com with your order number, a short description and a photo of the fault. We pay the cost of returning a faulty item, so nothing is deducted for return shipping, and repair it, replace it, give you a price reduction or refund it, as the law provides. Normal wear, and damage from washing or handling against the care instructions, are not faults.

If you live in another EU country, you also keep the rights that the mandatory consumer law of your country gives you.

9. Disputes

If you are not satisfied with how we have handled your matter, email us first. If we cannot agree, you can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se, which tries disputes between consumers and businesses free of charge. We take part in ARN's handling of disputes. If you live in another EU country, the European Consumer Centre in your country can also help you.

10. Governing law

These terms and your purchase are governed by Swedish law, and a dispute is decided by a Swedish general court. If you live in another EU country, this does not take away the protection of the mandatory consumer law of that country, or your right to bring a case where you live.

11. Personal data

How we handle your personal data is described in our privacy and cookie policy (www.thewhitebriefs.com/pages/privacy-policy).

12. Changes to these terms

We may change these terms. The terms on the site when you place your order apply to that order.